Cancellation & Payment Policy

Skin Health & Beauty Clinic
878 Christchurch Road, Bournemouth, BH7 6DJ

At Skin Health & Beauty Clinic, we are committed to offering safe, professional, and high-quality treatments. To ensure fairness and efficiency, and to protect the time and resources of our clinical team, we have the following cancellation and payment policy in place.

Deposits

A deposit of the total treatment cost is required at the time of booking for all treatments.
This deposit is non-refundable if the appointment is cancelled within 48 hours of the scheduled time, in accordance with our cancellation policy.

Please note: for treatments involving Botox, injectable vitamins, or certain polynucleotides, a £40 fee is non-refundable, even if the cancellation is made more than 48 hours in advance. This is because our booking system automatically generates a prescription and product order, which cannot be cancelled or refunded once issued (please see below for further details).
The deposit will be deducted from your final bill on the day of treatment.

This policy ensures that our clinic remains efficient, fair, and respectful to both our team and other clients waiting for appointments.

Botox Appointments (Prescription-Only Treatment)

Botulinum Toxin (commonly known as Botox) is a prescription-only medication. Due to its regulated nature:

A £40 deposit is required at the time of booking to secure your Botox appointment.
The deposit is ‘non-refundable under any circumstances’.
This is because once prescribed and ordered, the product cannot legally be used on anyone else and is tailored specifically for your treatment.

Cancellations, No-Shows and Late Changes

We understand that life is unpredictable. However, missed appointments or last-minute cancellations prevent us from offering your slot to someone else. This includes bookings made the day before – we expect full attendance the next day.

If you cancel within 48 hours or do not attend your appointment for any reason (including illness, emergencies, or unforeseen events), your deposit will be retained, and the session will be considered lost.

Permanent Makeup (PMU)

Permanent Makeup requires that clients are in optimal condition. If you arrive under the influence of alcohol or hungover, we will not proceed with the treatment. A £50 fee will be applied, and the session rescheduled.

Please also note:

Follow-up sessions are not included in the initial PMU fee.
Additional touch-ups, including those after annual visits, may be required depending on individual skin and healing response and will be charged accordingly.

Treatment Packages & Body Sculpting

For all treatment packages and body sculpting plans:

Once a package has begun, the full cost must be settled, even if you choose not to continue for any reason.
Treatment will be paused until any outstanding balance is cleared.
No refunds will be issued once any part of the payment has been made.

Refund Policy

Refunds are not offered once a treatment has been provided. This applies to all services including:

Anti-wrinkle injections
Dermal fillers
Skin boosters (e.g. Profhilo®, Lemon Bottle)
Vitamin injections and IV drips
Fat dissolving
Skin treatments (e.g. milia, warts, skin tags, moles)
PMU and body sculpting

Side effects such as bruising, redness, or swelling are normal and do not constitute grounds for a refund or repeat treatment.

Aftercare & Results

Clients are expected to follow all aftercare guidance. Results may vary depending on:

Individual skin type and body response
Healing process
Lifestyle and overall health
Compliance with aftercare instructions

We encourage all clients to review treatment information on our website before booking and to ask any questions in advance.

This policy is displayed in clinic, on our website, and on booking system. By booking an appointment at Skin Health & Beauty Clinic, you confirm that you understand and accept the terms outlined above.

Thank you for your understanding and continued support.